Fintech Careers

Opportunities to Work at Fintech Fun-tech!

Fintech is a dynamic, fast growing technology company dedicated to creating a collaborative and enthusiastic business environment. Fintech is a Best Place to Work!

Our team is rewarded not only by customer satisfaction, but also by a plethora of company benefits, job satisfaction, work-life balance, recognition, appreciation, and office celebrations.

Do you have what it takes to be a Fintecher?

Ideal candidates will be highly motivated, with a positive attitude, passion for what they do, and commitment to excellence.

(A love of Halloween is also preferred in effort to preserve the integrity of our annual costume contest – it’s the stuff legends are made of.)

To be considered for any of Fintech's available positions, please e-mail your resume to careers@fintech.net.

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Career Opportunities

Analytics Data Support Specialist
Title and Description

The Analytics Data Support Specialist’s primary responsibilities are to gather, maintain, and research data for the use of reviewing and preparing information.

The successful candidate will help to build an alcohol beverage market intelligence system that combines proprietary and publicly available market data. In this role, the candidate will be responsible for acquiring, maintaining and scrutinizing the alcohol beverage market data, with an understanding of data gathering to complete missing data pieces.

The successful candidate is expected to learn data idiosyncrasies and how to best utilize this information to complete missing data from lines of alcoholic products, starting with UPC and product description, to color and bottle size.

The successful candidate is responsible for following standards for quality of data. Daily tasks will include understanding transaction data anomalies, researching and understanding what pieces of information are needed to complete the data, and becoming comprehensively familiar with Fintech Analytics products.

This role is expected to interact with team members to ask or answer specific questions on data matching and completeness.

This position reports to the Director, IT and Operations.

Job Function
- Identify missing information from transaction data
- Research internal databases for potential matches to complete the data
- Research external sources for potential matches to complete the data
- Process large volumes of data for extended periods
- Perform quality control on data matching that was completed using automatic proprietary technology
- Maintain match rates as necessary
- Effectively communicate within department and cross-functionally, as appropriate
- Draft, compile and merge written documentation as necessary
- Participate in meetings and be dependable as a resource on assigned projects
- Identify and elevate concerns to the manager
- Provide manager with report(s) on status of program activity, closings, follow-up, and adherence to goals
- Other responsibilities as assigned
Knowledge, Skills and Abilities
- Analytical mind
- Excellent attention to detail
- Knowledge of alcoholic beverage products
- Must be able to multi-task, organize and be systematic and methodical
- Must possess excellent problem solving skills
- Effective communication skills, written, verbal, and listening
- Able to orchestrate and focus on large volumes of data
- Knowledge and understanding of SQL helpful
- Must be able to work independently and as an effective team member
- Ability to prioritize in order to meet timelines
- Proficient in various software applications (i.e. Word, Excel, Outlook, internet); knowledge of Microsoft Access helpful
- Mature and positive attitude
- Flexible and responsible
Distributor EFT Operations Specialist
The Distributor EFT (DEFT) Operations Specialist position assists Fintech Distributors by being the main point of contact from onboarding to continuing customer support. The DEFT Operations Specialist is a champion of Fintech to our customers and follows the Company’s philosophy of providing excellent customer service.

Responsibilities include:
- Entry of enrollment forms adhering to the department standards and accuracy
- Handle customer phone calls
- Process bank account changes requested by customers
- Process all monetary and non-monetary returns which includes customer communication, tracking and follow-up
- Timely handling of invoice approvals
- Ongoing account maintenance as required
- Obtain and evaluate all relevant information to handle product and service inquiries
- Mine existing customer lists to generate new relationship opportunities for both sides of the trading relationships (as applicable)
- Maintain knowledge of Fintech policies, products, services and internal procedures
- Ability to recognize and qualify Sales leads
- Maintain professional skills to ensure customer satisfaction
- Formulate recommendations for system enhancements and process improvements
- Assist with updating SOP’s and creating training documentation for internal and external use
- Keep Management apprised of critical customer situations
- Promote positive interactions between all Fintech business units
- Other duties as assigned
Competencies:
- Interpersonal Skills
- Verbal and Written Communication Skills
- People-oriented and customer focused
- Problem analysis and problem solving
- Solution Knowledge
- Strategic Thinking
- Detail oriented
- Exceptional organizational and prioritization skills
- Must be fluent Windows user with a basic understanding of database operation
- Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)
- Experience in helpdesk or ticketing system a plus
- Ability to work independently as well as part of a team
- Minimum one year customer service experience
Administrative Assistant
The Administrative Assistant’s primary responsibility is to provide support to members of upper management.

Responsibilities include:
- Schedule and organize meetings, appointments, and conference calls
- Manage calendar of top executive
- Maintain confidentiality of sensitive information
- Book travel arrangements
- Prepare and reconcile expense reports
- Maintain contact lists
- Attend select meetings to take notes and coordinate follow-up activities
- Assist in the preparation/distribution of regularly scheduled reports
- Assist with administrative tasks within HR department (job postings, new employee/departing employee documentation, insurance enrollments)
- Assist with mailings – both electronic and regular mail
- Assist with projects
- Scan/print/copy materials as needed
- Provide back-up to receptionist
- Other duties as assigned
Competencies:
- Detail oriented
- Excellent time management skills and ability to prioritize work
- Excellent interpersonal and communication skills (written and verbal)
- Excellent organizational and planning skills
- Ability to maintain high degree of confidentiality
- Ability to work independently as well as part of a team
- Self-starter with positive attitude
- Problem analysis and problem solving
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
.NET Developer
Title and Description

.NET Developer designs, implements, troubleshoots and maintains custom web development throughout the full software development life cycle to support internal applications and services for all company product and service offerings.

This position is in the IT department and reports to the development team lead.

Job Function
- Create site layout/user interface from provided design concepts by using HTML/CSS best practices.
- Create validation, placement and layout of web site pages given client provided specifications.
- Development of robust and user-friendly .NET-based web applications.
- Create new system processes and improve existing processes that enable operational efficiencies
- Create documentation
- Software testing and quality assurance
- Performance tuning, improvement, and usability
- All other responsibilities as assigned
Knowledge, Skills and Abilities
- In-depth understanding and proficiency in front-end technologies and concepts (MVC, Razor, JSON, AJAX, CSS, browser compatibility, HTTP protocol, etc.)
- Professional experience creating top-notch UI using JQuery, HTML5 and CSS
- Proficient in C#
- Proficient with VS2015, TFS and MS Unit Testing Framework
- Understanding of REST/SOAP/XML services
- Strong skills in creating SQL queries
- Strong understanding of object oriented programming
- 3+ years iterative software development methodologies (e.g. Agile, Scrum, etc.)
- Self-motivated, self-directed and personally accountable
- Excels in a highly collaborative, cross-functional environment
- Client focused, obsessed with delivering high quality, robust solutions
- Excellent at applying critical thinking skills and problem solving
- Excellent communicator, able to anticipate and prevent problems
- Emotionally mature and works well in a team environment
- Bachelor's degree in Computer Science, Software Engineering or a related area is preferred
- Microsoft Certification is a plus
Consideration To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net
Account Manager
The Account Manager’s primary responsibility is to develop and maintain relationships with Fintech’s retail customers in the grocery, convenience store and restaurant/hospitality industries in order to understand their business operations as it relates to the beverage alcohol industry. The Account Manager is responsible for servicing these accounts and ensuring the customer is aware and utilizes all current Fintech products. The Account manager will also assist in selling new Fintech products and services to existing retail customer.

This position reports to the Sr. Account Manager.

Job Function
- Develop and maintain relationships with existing retail customers
- Communicate with existing retail customers on a regular basis
- Understand specific operations of retail customer related to their beverage alcohol purchases – specifically to help retail customer understand all the benefits of Fintech and to know when retail customer would benefit from new Fintech products and services
- Become familiar with every person within retail customer organization that is involved with any aspect of their beverage alcohol purchases (decision-maker, accounting personnel, IT personnel, purchasing personnel, etc.)
- Ensure all contacts of retail customer are kept up-to-date on new Fintech products and services
- Develop procedure with retail customer to maximize trading partner relationships
  - Notification from retail customer when it adds new locations
  - Notification from retail customer when it begins purchasing from a new distributor
  - Notification to retail customer when a new distributor is on board with Fintech that would benefit retail customer
- Coordinate with other departments to accomplish the work required to implement the sale of new products and services
- Update records and databases to ensure retailer contact information is always current
- Facilitate and follow up on the retail customer needs within the Fintech organization
- In addition to regular communication with retail customer, perform periodic audits with various contacts within retailer organization to ensure customer satisfaction
- Identify and elevate customer concerns to management
- Attend various industry related tradeshows to promote Fintech and drive new business
- Provide Sr. Account Manager with report(s) on status of activities, follow-up, and adherence to goals
  - Strong relationship-building skills required
  - Sales experience preferred, preferably in retail industry, hospitality industry, or beverage alcohol industry
  - Customer-service experience preferred
  - Excellent communication skills – both verbal and written
  - Ability to interact with prospects and current customers in a professional and friendly manner
  - Must be able to explain technical instructions in a user-friendly manner
  - People-oriented and customer focused
  - Ability to interact and communicate with internal staff in a timely and effective manner.
  - Excellent presentation skills are essential.
  - Proficient in various software applications (Word, Excel, PowerPoint, Outlook, internet)
  - Experience with a customer relationship management (CRM) software application (SalesForce preferred but not required)
  - Ability to perform online presentations and demos
  - Comfortable speaking in public forums
  - Detail-oriented with excellent organizational skills
  - Excellent follow-up skills
  - Proven ability to work independently as well as part of a team
- Send presentations, proposals and sales collateral to retail customers that would benefit from new products and services
- Prepare and collect paperwork to activate new products and services
Knowledge, Skills and Abilities
- Strong relationship-building skills required
- Sales experience preferred, preferably in retail industry, hospitality industry, or beverage alcohol industry
- Customer-service experience preferred
- Excellent communication skills – both verbal and written
- Ability to interact with prospects and current customers in a professional and friendly manner
- Must be able to explain technical instructions in a user-friendly manner
- People-oriented and customer focused
- Ability to interact and communicate with internal staff in a timely and effective manner.
- Excellent presentation skills are essential.
- Proficient in various software applications (Word, Excel, PowerPoint, Outlook, internet)
- Experience with a customer relationship management (CRM) software application (SalesForce preferred but not required)
- Ability to perform online presentations and demos
- Comfortable speaking in public forums
- Detail-oriented with excellent organizational skills
- Excellent follow-up skills
- Proven ability to work independently as well as part of a team
Some travel required
Customer Support Specialist
The Customer Support Specialist position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service.
The Customer Support Specialist serves as the primary customer contact and proactively manages customer relationships by ensuring customers understand and utilize the full array of products and services provided by Fintech.

Job Function
- Ensuring all customer calls and email requests are responded to appropriately and on a timely basis
- Timely processing of manual invoicing and bank account changes per department standards
- Process all monetary and non-monetary returns submitted by our processing banks which includes customer communication, tracking and follow up.
- Obtain and evaluate all relevant information to handle product and service inquiries
- Maintain knowledge of Fintech policies, products, services and internal procedures
- Educate customers on Fintech website and processes
- Maintain professional skills to ensure customer satisfaction
- Formulate recommendations for system enhancements and process improvements to increase effiencies with customer support department and customer end user experience.
- Assist with updating SOP’s and creating training documentation for internal and external use
- Keep Management apprised of critical customer situations
- Promotes positive interactions with all Fintech business units
Knowledge, Skills and Abilities
- Inter-Personal Skills
- Verbal and Written Communication Skills
- People-oriented and customer focused
- Problem analysis and problem solving
- Solution Knowledge
- Strategic Thinking
- Detail oriented
- Exceptional organizational skills and the ability to prioritize assignments
- Ability to produce results quickly
- Motivated, independent, able to work under pressure and meet deadlines
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net
Regional Account Specialist
The Regional Account Specialist’s primary responsibility is to maximize retailer enrollments by fostering earnest business relationships with key alcohol distributors and other strategic partners.
This position reports to the Regional Sales Manager.

Job Function
- Develop relationships with assigned distributor customers and other strategic partners
- Work with distributors to create and implement strategies to increase leads and referrals
- Conduct needs assessment with leads and referrals and schedule online presentations
- Perform daily online presentations and track sales activity via Salesforce.com
- Send collateral material to customers in accordance with established program procedures
- Follow-up with customer on status of paperwork
- Collect and process enrollment forms to Implementation
- Maintain distributor and retailer relationships through quality checks and business reviews
- Identify and elevate client concerns to management
- Maintain key report(s) on distributor program activity, new enrollments, follow-up, and adherence to goals
Knowledge, Skills and Abilities
- Inside Sales / Account Management required
- People-oriented and customer focused
- Ability to interact with customers in a professional and friendly manner
- Ability to interact and communicate with internal staff in an effective and courteous manner
- Excellent phone manners are essential
- Excellent communication skills (verbal and written)
- Detail-oriented with excellent organizational skills
- Ability to prioritize in order to meet timelines
- Proficient in various software applications (i.e. Word, Excel, Outlook, internet)
- Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
- Phone training and/or online presentation experience a plus
- Ability to work independently as well as part of a team
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Fintech Careers

Opportunities to Work at Fintech Fun-tech!

Career Opportunities

Title and Description

Knowledge, Skills and Abilities

Title and Description

Job Function

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities