Career Opportunities

• Director of Human Resources

  Position Summary:

  Fintech is looking for a Director of Human Resources who will be responsible for overseeing the company’s overall administration, coordination and evaluation of the human resource function.  As the leader of the Human Resources function, the Director of Human Resources plays an integral role in the formulation and execution of the company’s strategic human resource planning, leading all aspects of employee relations and helping to position the company as the employer of choice within the marketplace. The Director of Human Resources is responsible for helping to ensure the organization operates in compliance with laws and regulations of government and regulatory agencies.

  Responsibilities include:

  • Assist in the development of the company’s strategic long-range plan, particularly from the perspective of the impact on the company’s culture and people
  • Responsible for ensuring that culture management is a core focus of the company; work with the management team to identify culture and to build/maintain that culture to maximize employee engagement
  • Evaluate the company’s HRIS and recommend improvements as appropriate to streamline processes and prepare company for anticipated future growth
  • Own the development and enforcement of company HR policies, ensuring compliance with all required laws and regulations and protecting the company from potential liability
  • Oversee and participate in the employee recruitment and hiring process including, but not limited to, determining best methods for sourcing candidates, conducting interviews, managing background checks, and onboarding selected candidates

  • Assist in the development and implementation of compensation programs including salary reviews, bonus plans, and commission plans
  • Administer the performance management system that includes annual performance reviews, performance development plans and employee development programs; establish “9-box” (or similar) program to identify high potential employees and successions planning
  • Develop innovative Learning and Development programs within the organization which will provide new employee orientation/training and continuing education for existing employees
  • Oversees and manages the work of reporting Human Resources staff. Encourages the ongoing development of the Human Resources staff
  • Other duties as assigned by senior management

  • Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications
  • Lead team which evaluates and selects insurance policies offered as employee benefits; manage relations with insurance brokers and representatives of insurance company
  • Lead team to evaluate 401(k) plan and make recommendations as appropriate; serve as Plan Administrator and member of the Investment Committee for the 401(k) Plan
  • Oversee implementation of all employee benefit plans and programs
  • Field questions from employees related to employee benefits and policies
  • Assist with due diligence as appropriate for any potential acquisitions; for successful acquisitions manage the onboarding of employees and integration of HR systems
  • Liaison with company’s employment attorney as necessary
  • Manages the budget and other financial measures of the HR department

   

  Requirements

   

  • Ability to maintain high degree of confidentiality
  • A history of developing strategic HR plans and policies
  • Demonstrated leadership skills
  • Problem solving/analysis; uses logic and reasoning to identify issues, solutions, conclusions or approaches to problems
  • Knowledge of employment laws and regulations
  • Ability to research employment related issues
  • Strong organization and prioritization skills
  • Ability to display a friendly, calm and professional demeanor in high stress situations
  • Superior interpersonal communication and presentation skills; written and verbal
  • Ability to work independently as well as part of a team
  • Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

   

  Education and Experience

  • BS in Human Resources, Business or Organization Development
  • Ten years of progressive leadership experience in Human Resources positions
  • PHR/SPHR or similar certification preferred

   

• Activation Specialist

  The Activation Specialist position ensures a successful implementation of retailer and distributor relationships.  The position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service. 

  The Activation Specialist serves as the primary customer contact through the implementation process. They proactively manage customer relationships by keeping the customer abreast of the status of their setup and any issues, providing suggestions based on best practices and ensuring customers are trained and prepared for the agreed upon effective date of their relationship.   

  Responsibilities include:

  • Ensure all customer calls and email requests are responded to appropriately and on a timely basis
  • Perform timely maintenance on customer accounts as part of setup process
  • Generate new revenue from existing customers through upselling and cross-selling of other Fintech products and services.
  • Create and maintain  customer locations and relationships in the Fintech databases
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Maintain knowledge of Fintech policies, products, services and internal procedures
  • Educate customers on Fintech website and processes
  • Maintain professional skills to ensure customer satisfaction
  • Formulate recommendations for system enhancements and process improvements to increase efficiencies with customer support department and customer end user experience.
  • Assist with updating SOPs and creating training documentation for internal and external use
  • Keep management apprised of critical customer situations
  • Promote positive interactions with all Fintech business units

  Competencies:

  • Interpersonal Skills
  • Verbal and written communication skills
  • People-oriented and customer focused
  • Problem analysis and problem solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented
  • Exceptional organizational skills and the ability to prioritize assignment
  • Ability to produce results quickly
  • Motivated, independent, able to work under pressure and meet deadlines
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)
  • Project Management and ACH processing a plus
  • Experience in helpdesk or ticketing system a plus
  • Minimum three years customer service experience

  Consideration:
  

  To be considered for this position, please e-mail your resume, and cover letter to careers@fintech.net

• .NET Developer

  Title and Description

  .NET Developer designs, implements, troubleshoots and maintains custom web development throughout the full software development life cycle to support internal applications and services for all company product and service offerings.

  This position is in the IT department and reports to the development team lead.

  Job Function

  • Create site layout/user interface from provided design concepts by using HTML/CSS best practices.
  • Create validation, placement and layout of web site pages given client provided specifications.
  • Development of robust and user-friendly .NET-based web applications.
  • Create new system processes and improve existing processes that enable operational efficiencies
  • Create documentation
  • Software testing and quality assurance
  • Performance tuning, improvement, and usability
  • All other responsibilities as assigned

  Knowledge, Skills and Abilities

  • In-depth understanding and proficiency in front-end technologies and concepts (MVC, Razor, JSON, AJAX, CSS, browser compatibility, HTTP protocol, etc.)
  • Professional experience creating top-notch UI using JQuery, HTML5 and CSS
  • Proficient in C#
  • Proficient with VS2015, TFS and MS Unit Testing Framework
  • Understanding of REST/SOAP/XML services
  • Strong skills in creating SQL queries
  • Strong understanding of object oriented programming
  • 2+ years iterative software development methodologies (e.g. Agile, Scrum, etc.)
  • Self-motivated, self-directed and personally accountable
  • Excels in a highly collaborative, cross-functional environment
  • Client focused, obsessed with delivering high quality, robust solutions
  • Excellent at applying critical thinking skills and problem solving
  • Excellent communicator, able to anticipate and prevent problems
  • Emotionally mature and works well in a team environment
  • Bachelor's degree in Computer Science, Software Engineering or a related area is preferred
  • Microsoft Certification is a plus

  Consideration To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net   
  

• Operations Support Coordinator

  The Operations Support Coordinator position assists Fintech customers by being a point of contact from onboarding to continuing customer support.  They are focused on processing customer requests timely and accurately.  The Operations Support Coordinator is a champion of Fintech to our customers and follows the Company’s philosophy of providing excellent customer service. 

  Responsibilities include:

  • Entry of enrollment forms adhering to the department standards and accuracy
  • Handle customer phone calls
  • Process bank account changes requested by customer
  • Process all monetary and non-monetary returns which includes customer communication, tracking and follow up
  • Timely handling of invoice approvals
  • Ongoing account maintenance as required
  • Timely processing of changes requested
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Mine existing customer lists to generate new relationship opportunities for both sides of the trading relationships (as applicable)
  • Maintain knowledge of Fintech policies, products, services and internal procedures
  • Ability to recognize and qualify Sales leads
  • Maintain professional skills to ensure customer satisfaction
  • Formulate recommendations for system enhancements and process improvements
  • Assist with updating SOP’s and creating training documentation for internal and external use
  • Keep Management apprised of critical customer situations
  • Promote positive interactions between all Fintech business units
  • Other duties as assigned

  
  Competencies:

  • Interpersonal skills
  • Verbal and written communication skills
  • People-oriented and customer focused
  • Problem analysis and problem solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented
  • Exceptional organizational and prioritization skills
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint , Outlook)
  • Experience in helpdesk or ticketing system a plus
  • Ability to work independently as well as part of a team
  • Minimum one year customer service experience
  • High school degree

  To be considered for this position, please email your resume to careers@fintech.net

• Sales Rep

  Title and Description

  The Sales Rep’s primary responsibility is to gain new business and maximize retailer enrollments by fostering earnest business relationships with key alcohol distributors and other strategic partners. 

  This position reports to the Sales Manager. 

  Job Function

  • Self-motivated creative lead prospecting across a vast landscape of trade publications, industry websites, social media platforms, distributor websites and third party partner websites
  • Qualify sales leads and referrals and develop personal strategy for sales pursuits.  
  • Deliver multiple online sales demos on a daily basis and track sales activity via Salesforce.com
  • Prepare, collect and process sales paperwork for new customers
  • Participate in a weekly team sales cadence and commit to sales performance week over week
  • Send collateral material to customers in accordance with established program procedures
  • Develop relationships with assigned distributor customers and other strategic partners
  • Work with distributors to create and implement strategies to increase leads and referrals
  • Maintain distributor and retailer relationships through quality checks and business reviews
  • Identify and elevate client concerns to management
  • Maintain key report(s) on distributor program activity, new enrollments, follow-up, and adherence to goals

   

  Knowledge, Skills and Abilities

  • Minimum two years Inside Sales / Account Management preferred
  • Some college preferred
  • People-oriented and customer focused
  • Self-starter and tenacious new business hunter
  • Ability to interact with customers in a professional and friendly manner
  • Ability to interact and communicate with internal staff in an effective and courteous manner
  • Excellent phone manners are essential
  • Excellent communication skills (verbal and written)
  • Detail-oriented with excellent organizational skills
  • Ability to prioritize in order to meet timelines
  • Strong desire to compete in a professional manner and excel in sales peer group
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
  • Phone training and/or online presentation experience a plus
  • Ability to work independently as well as part of a team

  To be considered for this position, please e-mail your resume to careers@fintech.net

• Customer Support Specialist

  The Customer Support Specialist position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service. 

  The Customer Support Specialist serves as the primary customer contact and proactively manages customer relationships by ensuring customers understand and utilize the full array of products and services provided by Fintech.

  Responsibilities include:

  • Ensure all customer calls and email requests are responded to appropriately and on a timely basis
  • Timely processing of manual invoicing and bank account changes per department standards
  • Process all monetary and non-monetary returns submitted by our processing banks which include customer communication, tracking and follow-up.
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Maintain knowledge of Fintech policies, products, services and internal procedures
  • Educate customers on Fintech website and processes
  • Maintain professional skills to ensure customer satisfaction
  • Formulate recommendations for system enhancements and process improvements to increase effiencies with customer support department and customer end user experience.
  • Assist with updating SOPs and creating training documentation for internal and external use
  • Keep management apprised of critical customer situations
  • Promote positive interactions with all Fintech business units

  Competencies:

  • Interpersonal skills
  • Verbal and written communication skills
  • People-oriented and customer focused
  • Problem analysis and problem solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented
  • Exceptional organizational skills and the ability to prioritize assignment
  • Ability to produce results quickly
  • Motivated, independent, able to work under pressure and meet deadlines
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)
  • Project Management and ACH processing a plus
  • Experience in helpdesk or ticketing system a plus
  • Minimum three years customer service experience

  Consideration
  To be considered for this position, please e-mail your resume, and cover letter to careers@fintech.net