Career Opportunities

• Business Analyst

  Title and Description

  We are looking for an individual with demonstrated experience solving complex business problems, experience working across multiple projects, and strong attention to detail.

  The Business Analyst will gather and document requirements from business areas impacted by the project, and partner with architecture and design teams to define technology solutions. The Business Analyst will lead the Business Analysis phases of a project and/or multiple projects at the same time and act as a liaison between the business and IT design and delivery teams

  The Business Analyst will create requirement documents and artifacts that should include industry standard diagram or flowchart to enhance the clarity of definition, including: process flows, context diagrams, use cases, wireframes, etc.

  The Business Analyst, partnering with product owner, QA, SMEs and based on own knowledge, will create acceptance criteria and testing upon obtaining requirements sign-off, will identify and articulate the need for requirements change, and assess the impact of the change throughout Agile frameworks

  The Business Analyst will work with product owners to conduct demos, training sessions, and to develop manuals/user guides.

  This position is in the IT department and reports to the Director of IT and Enterprise Data. 

  Job Function

  • Collaborate with stakeholders from multiple business areas to evaluate business processes, elicit, document, prepare and manage business requirements for stakeholder sign-off and delivery to technical teams, uncover areas for improvement
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems
  • Conduct meetings and presentations to share ideas and findings
  • Ensure solutions meet business needs and requirements.
  • Perform user acceptance testing
  • Update, implement and maintain procedures
  • Prioritize initiatives based on business needs and requirements
  • Monitor deliverables and ensure timely completion of projects
  • Act as a liaison between the business and IT design and delivery teams
  • Documented requirement artifacts should utilize industry standard diagram techniques to enhance the clarity of definition, including: process flows, context diagrams, use cases, wireframes, etc.
  • Work with product owner, developers, and Quality Assurance/Testing to translate and simplify requirements, ensure requirements are met throughout entire Agile frameworks, and verify that the implemented solution meets the requirements
  • Partner with QA team and SMEs to ensure adequate test coverage (relying on own knowledge, as well as facilitating conversations with SMEs, to identify additional test scenarios)
  • Identify and articulate the need for requirements change and assessing the impact of the change
  • Work with stakeholders to conduct training sessions/demos, and to develop manuals/user guides

  Knowledge, Skills and Abilities

  • Four years of applicable experience in business analysis and process analysis
  • Clear communication skills (written and verbal) – to ensure ability to gather and write requirements and test cases and to communicate bugs and changes to developers and other stakeholders
  • Excellent organizational skills, with the ability to work well under deadline pressure and to successfully meet those deadlines; ability to work on multiple projects simultaneously
  • Attention to detail
  • Knowledge of Outlook, Word, Excel, PowerPoint
  • Knowledge of Microsoft Team Foundation Server
  • Proven ability to work independently as well as part of a team
  • B.S. degree in MIS, computer science, engineering, related technical degree or commensurate experience
  • Experience in testing automation is a plus
  • Experience in Agile environment
  • Scrum Master certification is a plus

   

  To be considered for this position, please e-mail your resume to careers@fintech.net

• QA/Testing Lead & Scrum Master

  Title and Description

  The QA/Testing Analyst will document and perform all software quality assurance for the IT Development department. The AQ/Testing Analyst will also be the Scrum Master of the Agile Development team, working closely with Product Owner(s) and Kanban leader for the Infrastructure and Data teams.

  This position is in the IT department and reports to the Director of IT and Enterprise Data. 

  Job Function

  • Create, document and execute all quality assurance processes as needed by the IT Development team
  • Create end-to-end test plan; execute the plan and manage all activities in the plan to ensure that all requirements are met and that the solution works as expected
  • The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with  legacy  and/or external systems
  • Keeps QA and testing documentation up-to-date on existing products and services and write/execute QA plans for new products and services
  • Makes sure that testing is well defined, planned and executed
  • Oversee all QA processes involving IT projects, especially Software Development
  • Lead QA Test Analysts
  • Lead SOC 1 report process
  • Ensure that every phase and feature of the software solution is tested and that any potential issue is identified and fixed before the production deployment
  • Act as Scrum Master
  • Lead retrospective sessions
  • Implement team-building
  • Other duties and responsibilities as assigned by management

  Knowledge, Skills and Abilities

  • 5+ years of applicable experience in quality assurance and testing analysis
  • Clear communication skills (written and verbal) – to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders
  • Excellent organizational skills, with the ability to work well under deadline pressure and to successfully meet those deadlines; ability to work on multiple projects simultaneously
  • Attention to detail
  • Knowledge of Outlook, Word, Excel, PowerPoint
  • Knowledge of Microsoft Team Foundation Server
  • Proven ability to work independently as well as part of a team
  • B.S. degree in MIS, computer science, engineering, related technical degree or commensurate experience
  • Experience in Quality Management Software and Processes
  • Experience in testing automation
  • Experience in Agile environment
  • Scrum Master certification is desired

  To be considered for this position, please e-mail your resume to careers@fintech.net

• Accounting Assistant

  Title and Description

  The Accounting Assistant's primary responsibility is to ensure accurate and timely entry of records into the accounting system. This position reports to the Sr. Accountant.

  Job Function

  • Responsible for accounts receivable and payable functions, including data entry, auditing invoices, making deposits, issuing disbursements, and following-up on delinquent accounts.
  • Maintain records by making copies and electronically filing documents
  • Generate, reconcile, and finalize automated and manual billing process.
  • Protect company value by keeping information confidential
  • Maintain files on tax reporting, vendors, financial institutions, shareholders, insurance policies, customer bankruptcies, etc.
  • Audit all employee expense reports.
  • Accomplish accounting goals by completing related tasks as needed.
  • Answer miscellaneous inquiries from other departments.
  • Assist the Sr. Accountant as directed.

  Knowledge, Skills and Abilities

  • Minimum three years’ experience in accounting department.
  • Ability to effectively and courteously interact and communicate with customers, financial institutions, third parties, and internal staff and management.
  • Attention to detail
  • Ability to determine when to involve other team members.
  • Ability to work independently as well as part of a team.
  • Ability to prioritize and complete varied tasks simultaneously.
  • Must be a fluent Windows user and possess experience with accounting software, report writer
  • Ability to reconcile and proof data
  • Experienced/Advanced Excel user

  
  To be considered for this position, please e-mail your resume, and cover letter to careers@fintech.net. 

• Sales Rep

  Title and Description

  The Sales Rep’s primary responsibility is to gain new business and maximize retailer enrollments by fostering earnest business relationships with key alcohol distributors and other strategic partners. 

  This position reports to the Sales Manager. 

  Job Function

  • Self-motivated creative lead prospecting across a vast landscape of trade publications, industry websites, social media platforms, distributor websites and third party partner websites
  • Qualify sales leads and referrals and develop personal strategy for sales pursuits.  
  • Deliver multiple online sales demos on a daily basis and track sales activity via Salesforce.com
  • Prepare, collect and process sales paperwork for new customers
  • Participate in a weekly team sales cadence and commit to sales performance week over week
  • Send collateral material to customers in accordance with established program procedures
  • Develop relationships with assigned distributor customers and other strategic partners
  • Work with distributors to create and implement strategies to increase leads and referrals
  • Maintain distributor and retailer relationships through quality checks and business reviews
  • Identify and elevate client concerns to management
  • Maintain key report(s) on distributor program activity, new enrollments, follow-up, and adherence to goals

   

  Knowledge, Skills and Abilities

  • Minimum two years Inside Sales / Account Management preferred
  • Some college preferred
  • People-oriented and customer focused
  • Self-starter and tenacious new business hunter
  • Ability to interact with customers in a professional and friendly manner
  • Ability to interact and communicate with internal staff in an effective and courteous manner
  • Excellent phone manners are essential
  • Excellent communication skills (verbal and written)
  • Detail-oriented with excellent organizational skills
  • Ability to prioritize in order to meet timelines
  • Strong desire to compete in a professional manner and excel in sales peer group
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
  • Phone training and/or online presentation experience a plus
  • Ability to work independently as well as part of a team

  To be considered for this position, please e-mail your resume to careers@fintech.net

• Customer Support Specialist

  The Customer Support Specialist position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service. 

  The Customer Support Specialist serves as the primary customer contact and proactively manages customer relationships by ensuring customers understand and utilize the full array of products and services provided by Fintech.

  Responsibilities include:

  • Ensure all customer calls and email requests are responded to appropriately and on a timely basis
  • Timely processing of manual invoicing and bank account changes per department standards
  • Process all monetary and non-monetary returns submitted by our processing banks which include customer communication, tracking and follow-up.
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Maintain knowledge of Fintech policies, products, services and internal procedures
  • Educate customers on Fintech website and processes
  • Maintain professional skills to ensure customer satisfaction
  • Formulate recommendations for system enhancements and process improvements to increase effiencies with customer support department and customer end user experience.
  • Assist with updating SOPs and creating training documentation for internal and external use
  • Keep management apprised of critical customer situations
  • Promote positive interactions with all Fintech business units

  Competencies:

  • Interpersonal skills
  • Verbal and written communication skills
  • People-oriented and customer focused
  • Problem analysis and problem solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented
  • Exceptional organizational skills and the ability to prioritize assignment
  • Ability to produce results quickly
  • Motivated, independent, able to work under pressure and meet deadlines
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)
  • Project Management and ACH processing a plus
  • Experience in helpdesk or ticketing system a plus
  • Minimum three years customer service experience

  Consideration
  To be considered for this position, please e-mail your resume, and cover letter to careers@fintech.net 
  
  

• Operations Support Coordinator

  The Operations Support Coordinator position assists Fintech customers by being a point of contact from onboarding to continuing customer support.  They are focused on processing customer requests timely and accurately.  The Operations Support Coordinator is a champion of Fintech to our customers and follows the Company’s philosophy of providing excellent customer service. 

  Responsibilities include:

  • Entry of enrollment forms adhering to the department standards and accuracy
  • Handle customer phone calls
  • Process bank account changes requested by customer
  • Process all monetary and non-monetary returns which includes customer communication, tracking and follow up
  • Timely handling of invoice approvals
  • Ongoing account maintenance as required
  • Timely processing of changes requested
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Mine existing customer lists to generate new relationship opportunities for both sides of the trading relationships (as applicable)
  • Maintain knowledge of Fintech policies, products, services and internal procedures
  • Ability to recognize and qualify Sales leads
  • Maintain professional skills to ensure customer satisfaction
  • Formulate recommendations for system enhancements and process improvements
  • Assist with updating SOP’s and creating training documentation for internal and external use
  • Keep Management apprised of critical customer situations
  • Promote positive interactions between all Fintech business units
  • Other duties as assigned

  
  Competencies:

  • Interpersonal skills
  • Verbal and written communication skills
  • People-oriented and customer focused
  • Problem analysis and problem solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented
  • Exceptional organizational and prioritization skills
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint , Outlook)
  • Experience in helpdesk or ticketing system a plus
  • Ability to work independently as well as part of a team
  • Minimum one year customer service experience
  • High school degree

  To be considered for this position, please email your resume to careers@fintech.net