Call our Customer Support line at 1.800.572.0854 x401. The first available representative will answer the call.

You can access your online account to view the bank activity report which will show you specifically what was transferred electronically for that day. This report should match your bank statement.

Credits are processed as soon as they are due. If the net amount is a credit to a retailer, the credit goes to the retailer on the due date. In most cases, the vendor's total monies being sent to the Federal Reserve in the same NACHA batch will wash the credit amount (with regard to the bank statement). However, if there is not enough debit, offsetting the credit amount, sent in within the same time period (not necessarily the same file) to go to the Federal Reserve in the same NACHA batch as the credit, then the vendor's account will be debited the remainder. Batch times are 9:30AM, 12:30PM, 1:30PM and our cutoff for the last batch of the day is 3:00PM. All times are EST.

If Fintech initiates an EFT transaction and there is not enough money in the bank account, we will receive a bank return notification. Since Fintech's system transfers funds automatically, generally simultaneously, funds are credited to the distributor's account, despite any return activity that may occur. Therefore, if funds are not available, Fintech will require the retailer to initiate a bank wire to cover the return item and refund Fintech's account. Wires are required to be received by Fintech no later than 2PM EST on the day the return is received to avoid the reversal of the credit to the distributor.

All results are available on our FTX website. If you need assistance in finding your results on the website, our customer service department would be happy to assist you with locating your results. Please call 1.800.572.0854 x401, click here or click the feedback link at the bottom of all of the pages on the Fintech website. We will respond by either email or phone call.

If funds are not collected from the retailer, Fintech will contact the distributor and initiate a reversal from their bank account to reimburse Fintech. The distributor will then need to contact the retailer directly in order to collect funds.

Retailers use Processing Rules in FTX to establish a Maximum Invoice Total for each vendor and indicate whether or not they want to be notified for each occurrence.

The difference between the maximum limit established in conjunction with a bank filter and the Maximum Invoice Total is: The Maximum Limit with a bank filter is established at the retailer bank and applies to the entire EFT transaction file amount. The Maximum Invoice Total is established with Fintech for each vendor and applies to each individual invoice.

Bank filters are utilized by retailers to control access to their bank accounts when making EFT (electronic funds transfer) payments. When an EFT debit transaction attempts to post against a retailer's bank account with a bank filter activated, the EFT transaction file that goes to the bank must contain the Company ID to allow the transaction to post. If a retailer wishes to use Bank Filters, the retailer must contact their bank to initiate the bank filter set-up. The retailer must work with Fintech to establish the Company ID to provide to the bank. A bank filter must be set-up with the retailer bank and with Fintech for each vendor that a retailer wishes to control bank account access. A bank filter will generally allow the retailer to also create a maximum limit amount for each vendor at the bank level. If an EFT debit transaction file attempts to post to a retailer bank account that does not have a bank filter activated or if the EFT transaction file amount for a vendor exceeds the retailer established maximum limit, the transaction will be returned to Fintech as a monetary bank return. Fintech then notifies the retailer, who must immediately wire funds to cover the return to Fintech.

The funds are usually withdrawn from your account 1-2 business days after the invoices are processed, depending on the invoice due date and when the trading partner sent in the invoice.

The invoices will be processed as soon as the vendor submits them for payment. This is typically the business day following the delivery.

You will be alerted that an invoice has come in that has exceeded your set Max Total amount for that distributor. Having the processing rule set up in FTX will cause an automated notification to be sent to alert you. The invoice will be processed without delay. If you need instruction on how to set these processing rules up in FTX, see the Help button on the Tools page. If you need additional assistance, call customer service or contact us through feedback at the bottom of any page of the website.

The file that has this status contains invoices with future term due dates that are being held until the term due date arrives.

While FTX is designed to make manual entry simple for the user; Fintech does retain the ability to manually enter invoices at a charge to the requesting party. Please refer to your Ancillary Fee Schedule for fees affiliated with this service.

In order to process an old invoice (30 days or more), you will need to contact your retailer to get approval for the invoice. You do not need approval to process credits (new or old), but you will need Customer Support's assistance to process them if they are older than 30 days. Please send all of the invoice information related to what you wish to process (invoice number, original date, amount of invoice) in an e-mail to the retailer. You may CC support@Fintech to expedite your request. You can find the contact information for your trading partner in FTX. On the FTX home page navigate to the Tools section, click "Company" and then click "Trading Partners". A list of all of your trading partners and their individual contact information will be listed. Your retailer can send the approval directly to Fintech Customer Support for processing by clicking "Reply All" on the e-mail you sent them. Fintech process the invoices once we have the approval.

If term invoices are submitted in advance to Fintech, we will send the payment to the bank the business day before the terms due date, so that the funds are available/withdrawn in/from your account on the terms due date.

The reason is that you submitted a file previously with terms due dates. Those term invoices have finally become due, so they were sent to the bank for payment today.

If an invoice is sent for processing with the same invoice number, store number and dollar amount, the invoice will be rejected as a duplicate and will not process.

You will receive a statement by email or fax and the date the funds will be withdrawn will be noted. You can also view your statement on our website.

Each person wanting to set up their own user name and password on our website will be required to join the website using the Account ID provided by Fintech. The number of individual users you can set up on FTX is currently unlimited. We recommend that each user have their own username and password for login to the website. The first user who joined the website is in charge of assigning additional users rights to access specific areas of the website. For instruction on assigning user rights, please see the Help section on the Tools page.

Contact Fintech with the following information: Retailer/Vendor's name, address, contact name, and phone number. We will then contact the new retailer/vendor on your behalf.

The Fintech system has gained approval from 47 state regulatory agencies and the District of Columbia as a cash equivalent for the purchase of beer, wine & spirits. Click here for more information on our approved states.

Fintech can setup a separate bank account for each delivery location and, if required, for each trading partner relationship.

Contact Fintech with the following information: Store name, corporate store name, and the delivery address of the location(s). If you are a retailer, please include your vendor number(s) for each trading partner. If you are a distributor, please include your customer number(s) for each retailer location.

To obtain your username, contact Customer Support at 1.800.572.0854 x401. If you lost your password, click here or click the "Lost Password" link on our homepage and a new password will be emailed to you. For security reasons, we do not keep your password on file.

You will need Internet Explorer version 5.5 or higher. You will also be provided with an Account ID upon setup which you will use to join the website to set up your username and password.

A written request needs to be submitted on letterhead by an authorized account signer. We will notify both parties in writing of the removal and we will close all bank accounts on the designated date. In order to inactivate an account, Fintech requires at least 5 business days to verify all information.

Submit a copy of a voided check for the new account or fax on company letterhead the new bank name, account and routing number to Attn Customer Support at 813-289-5599. Fintech requires 5 business days to verify the bank account and enter the new information in our system.

The live date will be approximately 5 - 10 business days after the enrollment form has been received by Fintech. At which time you will be contacted by our Retail Installations Department to discuss a live date that suits you.

Simply contact Customer Enablement at 1.800.572.0854 x402 to request the additional vendor. There is no set up fee for this, only the additional transaction fees.