Below is a listing of the current employment opportunities available at Fintech. To view a positions full description and requirements, click the position's title.
Available
Opportunity
10/10/2009
Customer Relationship Specialist
The Customer Relationship Specialist's (CRS) primary responsibility is the mining of current customers to create new processing relationships...
The Customer Relationship Specialist's (CRS) primary responsibility is the mining of current customers to create new processing relationships. This should be accomplished by conducting surveys, mining customer lists, phone calls and product/service demonstrations to determine customer needs; develop lines of communication between the customer and Fintech staff; to be visible, accessible and cultivate relationships with customers. In addition, the CRS should be able to generate new revenue from current customers through add on business as well as assisting sales.
This position is in the Customer Relationship Management department and reports to the Manager, Customer Relationships.
Job Function
- Retain, improve and increase current customer relationships
- Identify possible trading partner relationships between existing customers on our system that are not linked and processing with each other
- Proactively target key customers and segments with products and/or services best suited to their current needs
- Assist the sales team in a sales support role when assigned by manager
- Assist the Activation Department and Customer Service Departments when assigned by manager
Duties and Responsibilities
- Mine existing customer location lists to generate new relationship opportunities and follow up on those opportunities with both sides of the trading relationship
- Manage and develop current customer programs that focus on new revenue generation
- Attend Operations and CRM meetings as required
- Other duties and responsibilities as designated by management
Knowledge, Skills and Abilities
- Customer support experience preferred
- People-oriented and customer focused
- Excellent communication skills (verbal and written)
- Excellent organizational skills, with the ability to work well under deadline pressure and to successfully meet those deadlines, and the ability to work on multiple projects simultaneously
- Proficiency in a number of different office suite software applications (i.e., Word, Excel, PowerPoint, Outlook)
- Experience in working with a contact management database or customer relationship management tool (Salesforce.com, ACT!, GoldMine, etc.)
- Proven ability to work independently as well as part of a team
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net
11/05/2009
Customer Support Specialist
The Customer Support Specialist's primary responsibility is to work with the customer support team to effectively handle incoming customer calls, requests and other pertinent operations support duties...
The Customer Support Specialist's primary responsibility is to work with the customer support team to effectively handle incoming customer calls, requests and other pertinent operations support duties.
This position reports to the Manager of Client Services. Additionally, this position is salary-based and carries an exempt status.
Job Function
- To provide primary phone support for incoming customer support calls. This will involve assisting customers to get set-up on the website, provide assistance in locating information within our website, bank reconciliation, changing bank accounts and verifying funds were processed or received. All requests for service/research will be logged in as incidents for customer tracking purposes.
- To facilitate the completion and follow-up of customer service requests as directed by members of the customer support team. One of the customer service team's primary goals is to make sure that all requests are responded to satisfactorily and on a timely basis.
- Provide support that will be required as provided in the Company's Disaster Recovery Plan. These tasks will be assigned by the Disaster Recovery Team Administrator.
- Responsible for accurate processing of manual invoicing and bank account changes as requested by customers. These requests should be completed the same day they are requested.
- Complete all tasks related to the daily processing of incoming files, submitting them to our respective banks for processing through the Federal Reserve System and end-of-day processing activities.
- Process all monetary and non-monetary returns submitted by our respective processing banks. Notify customer of return and complete required documentation to provide to customer. Track returns for settlement, reversal or re-origination.
- Assist the Manager of Client Services as directed.
Knowledge, Skills and Abilities
- Ability to interact with customers in a professional and friendly manner. Must be able to explain, in some instances, technical instructions in a user-friendly manner.
- People-oriented and customer focused.
- Ability to interact and communicate with internal staff in an effective and courteous manner. Must know when to call in other team members for support.
- Must be detail-oriented, very organized, able to prioritize and able to complete several customer calls/activities simultaneously.
- Ability to interact and communicate with personnel at our "processing banks", reflecting a courteous "company attitude".
- Must be a fluent Windows user with a basic understanding of database operation.
- Experience in sales and support environments preferred.
- Proven ability to work independently as well as part of a team.
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net 06/04/2010
Customer Support Specialist
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties....
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties.
This position reports to the Business Process Supervisor.
Shift 10am-7pm
Job Function
- Provide primary phone support for incoming customer support calls. Assist customers to get set-up on the website, provide assistance in locating information within our website, bank reconciliation, changing bank accounts and verifying funds were processed or received. All requests will be logged as an incident for customer tracking purposes in a helpdesk ticketing application.
- One of the customer service team's primary goals is to ensure all requests are responded to satisfactorily and on a timely basis.
- Responsible for accurate processing of manual invoicing and bank account changes as requested by customers. These requests should be completed the same day they are requested.
- Complete all tasks related to the daily processing of incoming files, submitting them to our respective banks for processing through the Federal Reserve System and end-of-day processing activities.
- Process all monetary and non-monetary returns submitted by our respective processing banks. Notify customers of returns and complete required documentation to provide to customers. Track returns for settlement, reversal or reorigination.
- Assist the Business Process Manager as directed.
- Formulate recommendations for system enhancements and process improvements to increase efficiencies within customer support department and customer end user experience.
- Assist with updating SOP's and creating 'how-to' training documentation for internal and external use.
Knowledge, Skills and Abilities
- Ability to interact with customers in a professional and friendly manner. Must be able to explain, in some instances, technical instructions in a user-friendly manner.
- People-oriented and customer focused.
- Ability to interact and communicate with internal staff in an effective and courteous manner. Must know when to call in other team members for support.
- Must be detail-oriented, very organized, able to prioritize and complete several customer calls/activities simultaneously.
- Ability to interact and communicate with personnel at our 'processing banks', reflecting a courteous 'company attitude'.
- Must be a fluent Windows user with a basic understanding of database operation.
- Experience in sales and support environments preferred.
- Proven ability to work independently as well as part of a team.
- Experience using a helpdesk ticketing system is a plus (i.e. Kayako).
- Phone training and/or live conference call experience a plus.
- Project management skills a plus.
- ACH processing knowledge a plus.
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net 21/10/2010
Customer Support Specialist
The Customer Support Specialist's primary responsibility is to effectively....
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties.
This position reports to the Business Process Supervisor.
Shift 10am-7pm
Job Function
- Provide primary phone support for incoming customer support calls. Assist customers to get set-up on the website, provide assistance in locating information within our website, bank reconciliation, changing bank accounts and verifying funds were processed or received. All requests will be logged as an incident for customer tracking purposes in a helpdesk ticketing application.
- One of the customer service team's primary goals is to ensure all requests are responded to satisfactorily and on a timely basis.
- Responsible for accurate processing of manual invoicing and bank account changes as requested by customers. These requests should be completed the same day they are requested.
- Complete all tasks related to the daily processing of incoming files, submitting them to our respective banks for processing through the Federal Reserve System and end-of-day processing activities.
- Process all monetary and non-monetary returns submitted by our respective processing banks. Notify customers of returns and complete required documentation to provide to customers. Track returns for settlement, reversal or re-origination.
- Assist the department manager as directed.
- Formulate recommendations for system enhancements and process improvements to increase efficiencies within customer support department and customer end user experience.
- Assist with updating SOP's and creating 'how-to' training documentation for internal and external use.
Knowledge, Skills and Abilities
- Ability to interact with customers in a professional and friendly manner. Must be able to explain, in some instances, technical instructions in a user-friendly manner.
- People-oriented and customer focused
- Ability to interact and communicate with internal staff in an effective and courteous manner. Must know when to call in other team members for support.
- Must be detail-oriented, very organized, able to prioritize and complete several customer calls/activities simultaneously.
- Ability to interact and communicate with personnel at our "processing banks", reflecting a courteous "company attitude."
- Must be a fluent Windows user with a basic understanding of database operation
- Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Experience in a sales and support environments are preferred
- Proven ability to work independently as well as part of a team
- Experience using a helpdesk ticketing system is a plus (i.e. Kayako)
- Phone training and/or live conference call experience a plus
- Project management skills a plus
- ACH processing knowledge a plus
01/21/2011
Distributor Support Specialist
The Distributor Support Specialist's primary responsibility is to develop new business by contacting existing Fintech distributor customers...
The Distributor Support Specialist's primary responsibility is to develop new business by contacting existing Fintech distributor customers in response to leads provided by Fintech internal staff. The Distributor Support Specialist is also responsible for distributing materials/paperwork to customers and reporting status of efforts to direct manager.
This position reports to the Manager of Distributor Relations.
Job Function
- Develop relationships with current distributor customers
- Contact leads and referrals provided by internal staff via telephone and/or e-mail
- Explain program to customers and answer questions
- Send collateral material to customers in accordance with established program procedures
- Prepare and distribute paperwork to activate and maintain contract services
- Follow-up with customer on status of paperwork
- Maintain distributor relationships through quality checks and follow-up for referrals
- Identify and elevate client concerns to the program manager
- Provide manager with report(s) on status of program activity, closings, follow-up, and adherence to goals
Knowledge, Skills and Abilities
- Customer support experience required
- Sales experience preferred
- People-oriented and customer focused
- Ability to interact with customers in a professional and friendly manner
- Ability to interact and communicate with internal staff in an effective and courteous manner
- Excellent phone manners are essential
- Excellent communication skills (verbal and written)
- Detail-oriented with excellent organizational skills
- Ability to prioritize in order to meet timelines
- Proficient in various software applications (i.e. Word, Excel, Outlook, internet)
- Experience with a customer relationship management software application (SalesForce preferred, but not required)
- Phone training and/or live conference call experience a plus
- Ability to work independently as well as part of a team
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net 03/01/2011
Customer Support Specialist
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties....
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties.
This position reports to the Vice President of Finance.
Job Function
- Provide primary phone support for incoming customer support calls. Assist customers to get set-up on the website, provide assistance in locating information within our website, bank reconciliation, changing bank accounts and verifying funds were processed or received. All requests will be logged as an incident for customer tracking purposes in a helpdesk ticketing application.
- One of the customer service team's primary goals is to ensure all requests are responded to satisfactorily and on a timely basis.
- Responsible for accurate processing of manual invoicing and bank account changes as requested by customers. These requests should be completed the same day they are requested.
- Complete all tasks related to the daily processing of incoming files, submitting them to our respective banks for processing through the Federal Reserve System and end-of-day processing activities.
- Process all monetary and non-monetary returns submitted by our respective processing banks. Notify customers of returns and complete required documentation to provide to customers. Track returns for settlement, reversal or re-origination.
- Assist the department manager as directed.
- Formulate recommendations for system enhancements and process improvements to increase efficiencies within customer support department and customer end user experience
- Assist with updating SOP's and creating 'how-to' training documentation for internal and external use.
Knowledge, Skills and Abilities
- Ability to interact with customers in a professional and friendly manner. Must be able to explain, in some instances, technical instructions in a user-friendly manner.
- People-oriented and customer focused
- Ability to interact and communicate with internal staff in an effective and courteous manner. Must know when to call in other team members for support.
- Must be detail-oriented, very organized, able to prioritize and complete several customer calls/activities simultaneously.
- Ability to interact and communicate with personnel at our "processing banks", reflecting a courteous "company attitude."
- Must be a fluent Windows user with a basic understanding of database operation
- Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Experience in a sales and support environments are preferred
- Proven ability to work independently as well as part of a team
- Experience using a helpdesk ticketing system is a plus (i.e. Kayako)
- Phone training and/or live conference call experience a plus
- Project management skills a plus
- ACH processing knowledge a plus
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net 04/21/2011
Customer Support Specialist
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties...
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties.
This position reports to the Vice President of Finance.
Job Function
- Provide primary phone support for incoming customer support calls. Assist customers to get set-up on the website, provide assistance in locating information within our website, bank reconciliation, changing bank accounts and verifying funds were processed or received. All requests will be logged as an incident for customer tracking purposes in a helpdesk ticketing application.
- One of the customer service team's primary goals is to ensure all requests are responded to satisfactorily and on a timely basis.
- Responsible for accurate processing of manual invoicing and bank account changes as requested by customers. These requests should be completed the same day they are requested.
- Complete all tasks related to the daily processing of incoming files, submitting them to our respective banks for processing through the Federal Reserve System and end-of-day processing activities.
- Process all monetary and non-monetary returns submitted by our respective processing banks. Notify customers of returns and complete required documentation to provide to customers. Track returns for settlement, reversal or re-origination.
- Assist the department manager as directed.
- Formulate recommendations for system enhancements and process improvements to increase efficiencies within customer support department and customer end user experience.
- Assist with updating SOP's and creating ‘how-to' training documentation for internal and external use.
Knowledge, Skills and Abilities
- Ability to interact with customers in a professional and friendly manner. Must be able to explain, in some instances, technical instructions in a user-friendly manner.
- People-oriented and customer focused.
- Ability to interact and communicate with internal staff in an effective and courteous manner. Must know when to call in other team members for support.
- Must be detail-oriented, very organized, able to prioritize and complete several customer calls/activities simultaneously.
- Ability to interact and communicate with personnel at our "processing banks", reflecting a courteous "company attitude".
- Must be a fluent Windows user with a basic understanding of database operation.
- Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook).
- Excellent communication skills (verbal and written).
- Experience in a sales and support environments are preferred.
- Proven ability to work independently as well as part of a team.
- Experience using a helpdesk ticketing system is a plus (i.e. Kayako).
- Phone training and/or live conference call experience a plus.
- Project management skills a plus.
- ACH processing knowledge a plus.
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net 05/05/2011
Distributor Support Specialist
The Distributor Support Specialist's primary responsibility is to develop new business by contacting existing Fintech distributor customers...
TThe Distributor Support Specialist's primary responsibility is to develop new business by contacting existing Fintech distributor customers in response to leads provided by Fintech internal staff. The Distributor Support Specialist is also responsible for distributing materials/paperwork to customers and reporting status of efforts to direct manager.
This position reports to the Manager of Distributor Relations.
Job Function
- Develop relationships with current distributor customers
- Contact leads and referrals provided by internal staff via telephone and/or e-mail
- Explain program to customers and answer questions
- Send collateral material to customers in accordance with established program procedures
- Prepare and distribute paperwork to activate and maintain contract services
- Follow-up with customer on status of paperwork
- Maintain distributor relationships through quality checks and follow-up for referrals
- Identify and elevate client concerns to the program manager
- Provide manager with report(s) on status of program activity, closings, follow-up, and adherence to goals
Knowledge, Skills and Abilities
- Customer support experience required
- Sales experience preferred
- People-oriented and customer focused
- Ability to interact with customers in a professional and friendly manner
- Ability to interact and communicate with internal staff in an effective and courteous manner
- Excellent phone manners are essential
- Excellent communication skills (verbal and written)
- Detail-oriented with excellent organizational skills
- Ability to prioritize in order to meet timelines
- Proficient in various software applications (i.e. Word, Excel, Outlook, internet)
- Experience with a customer relationship management software application (SalesForce preferred, but not required)
- Phone training and/or live conference call experience a plus
- Ability to work independently as well as part of a team
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net 11/16/2011
Customer Support Specialist
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties....
The Customer Support Specialist's primary responsibility is to effectively handle incoming customer calls, requests, and other pertinent operations support duties.
This position reports to the Vice President of Finance.
Requires flexibility to work 10 am - 7 pm.
Job Function
- Provide primary phone support for incoming customer support calls. Assist customers to get set-up on the website, provide assistance in locating information within our website, bank reconciliation, changing bank accounts and verifying funds were processed or received. All requests will be logged as an incident for customer tracking purposes in a helpdesk ticketing application.
- One of the customer service team's primary goals is to ensure all requests are responded to satisfactorily and on a timely basis.
- Responsible for accurate processing of manual invoicing and bank account changes as requested by customers. These requests should be completed the same day they are requested.
- Complete all tasks related to the daily processing of incoming files, submitting them to our respective banks for processing through the Federal Reserve System and end-of-day processing activities.
- Process all monetary and non-monetary returns submitted by our respective processing banks. Notify customers of returns and complete required documentation to provide to customers. Track returns for settlement, reversal or re-origination.
- Assist the department manager as directed.
- Formulate recommendations for system enhancements and process improvements to increase efficiencies within customer support department and customer end user experience
- Assist with updating SOP's and creating 'how-to' training documentation for internal and external use.
Knowledge, Skills and Abilities
- Ability to interact with customers in a professional and friendly manner. Must be able to explain, in some instances, technical instructions in a user-friendly manner.
- People-oriented and customer focused
- Ability to interact and communicate with internal staff in an effective and courteous manner. Must know when to call in other team members for support.
- Must be detail-oriented, very organized, able to prioritize and complete several customer calls/activities simultaneously.
- Ability to interact and communicate with personnel at our "processing banks", reflecting a courteous "company attitude."
- Must be a fluent Windows user with a basic understanding of database operation
- Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Experience in a sales and support environments are preferred
- Proven ability to work independently as well as part of a team
- Experience using a helpdesk ticketing system is a plus (i.e. Kayako)
- Phone training and/or live conference call experience a plus
- Project management skills a plus
- ACH processing knowledge a plus
Consideration
To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net Date
Opportunity Title
Short description of position.
Full description and requirements of position
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Fintech realizes that our business and success are a direct result of our employees' work and dedication. The people of Fintech are the greatest asset in our effort to be a world class company. We are committed to hiring and growing happy employees. One way Fintech keeps employees happy is by offering a generous benefits package. Please view our comprehensive benefits package for full-time employees at right.
